Sellers are virtually universally shitty. From automotive shopping for to service, solely a dealership might suck on a number of fronts. Typically sellers received’t take any duty for his or her horrible service and conduct, both. Take what one Acura Integra Kind S proprietor goes by along with his native dealership, for instance.
Que_The_Chaotic, as he’s recognized on social media, is a legit automotive fanatic. Whereas he beforehand owned stuff like a Chevy Camaro ZL1 that he would recurrently autocross, he just lately turned the proprietor of a Toyota GR Corolla and an Acura Integra Kind S, although he’s since traded within the GR Corolla for a brand new Mazda Miata. Not too long ago he encountered an issue along with his Kind S: it began to leak oil, closely.
He additionally seen that the entrance bumper of the automotive was misaligned, one thing he suspects occurred both on the manufacturing unit or when the seller was putting in his illuminated Acura emblem. There have been a pair different issues he needed addressed too, like a random wire that was hanging out of the doorsill and a few inside rattles. So Que took his Kind S in for service at Acura of Troy, Michigan and documented all the pieces in a Youtube video.
The seller tells him that the Kind S’ oil leak was extra critical, because it’s coming from the pinnacle. They thought that putting in a component that they had ordered would repair the issue, but it surely turned out the engine would want a high finish rebuild. The seller mentioned it was going to get with Acura company and that he’d have to depart the automotive there for every week so they may have a look at it. The problems began as quickly as he dropped off his automotive.
Watching from afar, Que seen the automotive sitting within the service space with a tech inside. He quickly realized what was occurring: the tech didn’t appear to know learn how to disengage the e-brake on a automotive with a handbook transmission. Que says he seen the automotive practically stalled because the tech tried to determine it out. Quickly, the tech known as somebody over for assist and the automotive was taken away. They left Que on his personal, too. He says the seller had no shuttle service nor did they provide him a loaner automobile, one thing that he says he particularly most popular Acura over Honda for. He needed to take a Lyft residence.
Simply over every week later, he obtained a name that his automotive was prepared. As soon as on the seller, the Kind S was pulled out for him, and Que seen curb rash on the left rear wheel. He confronted the service supervisor — at this seller he has the title of Fastened Operations Director — concerning the injury, who flipped it again on Que and accused him of hiding the injury to the wheel. What would trigger him to make such a bizarre and particular accusation? Being nosey.
It might appear that as Que filmed the primary half of his video within the seller’s car parking zone, the service division was watching. The service director accuses Que of hiding the wheel injury whereas recording the video by standing a sure means, one thing Que instantly disproves by displaying nonetheless pictures from that a part of the video that present the wheels had no curb injury.
Strolling across the Kind S, Que additionally questioned if his different considerations have been addressed. He identified the wire hanging out close to the door sill. The service director hits again, saying that the wire remains to be there, which isn’t what Que was saying; he needed to know why it was hanging. Que additionally identified the misaligned entrance bumper, which didn’t appear to get mounted. The service director wildly claimed the bumper isn’t misaligned and that’s how the Integra Kind S comes from the manufacturing unit. “That’s precisely the way in which they arrive,” he could be heard saying. He additionally claimed the automotive was solely ever pushed into the service bay and out of it, but Que produces service paperwork that clearly present the automotive has eight additional miles on it.
Not eager to cope with them anymore, Que will get within the automotive to depart, solely to find that the automotive’s oil life meter wasn’t reset — it was simply at 20 %. He was below the impression that for the reason that high finish was rebuilt and it was leaking oil, they might carry out an oil change and high off the engine. The service director says that’s not the case, that Acura would solely cowl doing what must be finished to get the engine working once more.
Primarily, they carried out the rebuild, fixing the leak and left the oil stage the place it was when he purchased the automotive in. That is confirmed when he and his pal pulled out into the car parking zone and checked the engine’s oil stage on the dipstick; his pal says the automotive is a quart and a half to 2 quarts low. Fed up, Que mentioned he’s finished with Troy Acura and can take his automotive to a different seller.
Que nonetheless needed the state of affairs dealt with, particularly the injury to his wheel, so he reached out to Acura company and made two claims relating to what occurred on the seller. Every week later a case supervisor will get again to him with no assist. Company tells him that sellers are privately owned companies and that Acura can’t become involved. If he desires one thing finished, he’ll need to make a criticism immediately by the dealership by getting involved with the service supervisor or GM, which is simply the issue. Troy Acura is a small dealership with simply 11 workers, and except for the final gross sales supervisor, the seller has no basic supervisor.
Then Que reached out to the gross sales GM, who was no assist both. He behaved just like the service director did and tried blaming Que for his wheel injury. Que simply needed to know whether or not or not he can be taken care of, however the GM laughed it off, saying that all the pieces is just about over “after what you probably did.” He then makes it appear as if Que attacked the service director, saying that he ought to have come to him earlier than the “assault.” Quickly after, Troy Acura stopped returning his calls.
Nonetheless not happy, Que contacted Mike Savoie Chevrolet, the seller subsequent door who additionally owns Troy Acura. He obtained involved with their basic supervisor who was extra apologetic and understanding of the state of affairs and in the end took care of him. Que says he was provided a wheel repair for the curb injury and all the pieces was made proper. It wasn’t over, although. Que says the state of affairs ought to have by no means escalated the way in which it did, and all of it comes again to how Troy Acura’s service division dealt with the state of affairs.
The video of what occurred made sufficient rounds on-line although that the GM requested if Que might inform his viewers to cease review-bombing the seller, one thing that Que says he by no means instructed anybody to do, however hey, that’s what occurs. To counter this, Que says he found that some seller workers created a YouTube account to touch upon the movies on the facet of the seller, which is bizarre conduct however not remarkable in conditions like this. Que additionally confronted the GM about whether or not or not an engine’s oil is meant to be topped off after a high finish rebuild; the GM couldn’t reply that for no matter cause. It’s possible he was simply overlaying the seller’s ass.
Finally, Que ended up taking his Acura to a different seller simply as he mentioned he would, this time Fox Acura of Ann Arbor. Desirous to cowl himself given what occurred in Troy, he took pics and video of the automotive earlier than it went into service with them. There was no want to fret, as Que says Fox went above and past with their service. They gave the Intergra a correct oil change, tried to realign the entrance bumper — which nonetheless isn’t good however is best than it was — and even cleaned up the surplus oil splashes left by Troy Acura in and below the engine. Que is happy and doesn’t assume he’ll return to Troy. You gotta mess up fairly dangerous for a buyer who bought their automotive from you to not deliver their automotive again for service.
That is all a lesson of how dangerous seller service departments could be. Not all of the crappy stuff occurs on the gross sales facet. I reached out to Troy Acura for a remark; initially they responded to me as if I used to be thinking about shopping for a automotive however stopped after I instructed them I used to be searching for to get info on this example. I reached out to each Que and Acura company over the ordeal and can replace this put up as soon as they get again to me.
