A brand new survey by the Driving Instructors Affiliation (DIA) reveals widespread dissatisfaction amongst driving instructors with the DVSA’s present efforts to cut back take a look at ready instances and fight reserving system abuse.
The survey, performed on the finish of March 2025, captured the views of over 800 Authorised Driving Instructors (ADIs), three months into the DVSA’s 7-Level Plan to deal with testing delays and reserving equity. The outcomes paint a stark image, with common take a look at ready instances nonetheless hovering at a worrying 21.3 weeks, and nearly all of instructors unconvinced by the measures in place.
Key Findings
Recruitment of Examiners Falls Flat: Regardless of a pledge to recruit 450 extra examiners, the initiative was rated “Poor” total. Almost 39% of respondents rated it “Very Poor”, citing scepticism about recruitment efforts and issues over examiner retention.
Reserving System Nonetheless Tormented by Abuse: The DVSA’s makes an attempt to enhance the take a look at reserving system have been additionally rated “Poor”, with virtually half (47%) of instructors giving the bottom ranking. ADIs expressed deep frustration over the persistent affect of bots and industrial resellers.
Learners Reserving Too Early: Over half of instructors (52.6%) gave a “Very Poor” ranking to the DVSA’s marketing campaign encouraging learners to solely guide when prepared, noting that the lengthy waits usually power early bookings no matter readiness.
Delays After Failing a Take a look at Deemed Dangerous: The plan to increase the time between failed checks was probably the most criticised measure, with a placing 60.4% ranking it “Very Poor”. Many instructors highlighted the elevated strain and nervousness this creates for pupils.
Poor General Satisfaction: When requested to charge the DVSA’s total dealing with of the take a look at backlog, a staggering 71% of instructors chosen “Very Poor”, with just one.8% giving a “Good” or “Wonderful” ranking mixed.
One respondent summarised the prevailing temper: “The DVSA merely don’t perceive the idea of customer support.”
What Instructors Need
Instructors supplied a wealth of options to enhance the scenario. These included:
- Blocking a number of take a look at bookings by third events
- Proscribing pupils to 1 take a look at reserving at a time
- Permitting instructors restricted administration of take a look at slots
- Returning certified warrant card holders to frontline testing roles
- Deploying floating examiners to cowl short-notice cancellations
There was additionally notable help (49.6%) for the concept that solely ADIs ought to have the ability to guide checks on behalf of their pupils – a measure some really feel might guarantee extra acceptable take a look at readiness and restrict system abuse.
A System Below Pressure
The report lays naked the continuing struggles confronted by ADIs and their pupils, as efforts to cut back ready instances seem like falling brief. Whereas the intent behind the DVSA’s 7-Level Plan is acknowledged, many trainers imagine the present method lacks urgency, readability, and influence.
As one member commented: “The take a look at reserving fiasco is quickly turning into as large a scandal because the Publish Workplace was – not financially, however when it comes to organisational incompetence.”
The DIA continues to push for extra clear, honest, and efficient measures to revive confidence within the system and help each instructors and learners throughout this crucial time.
You may watch an replace from DIA’s CEO, Carly Brookfield, on the hyperlink right here
