Accidents occur on a regular basis, however generally your automobile could also be broken by issues which might be past your management, akin to operating over particles left on the highway. You’d think about that in conditions like this, your solely recourse can be to make an insurance coverage declare, however do you know that if such an incident occurred on the freeway, you’ll be able to truly declare damages from the concessionaire itself?
That’s precisely what X consumer Nur Iylia Malek (@nurilyamalek) managed to do by PLUS Malaysia. In January, whereas driving on the North-South Freeway, a stone kicked up by a roadside grass cutter cracked the windscreen of her Mercedes-Benz A-Class Sedan. She instantly pulled over, retrieved the contractor’s identify and cellphone quantity from the grass cutter, and took a photograph of the scene of the incident (together with the kilometre marker) earlier than continuing to make a police report.
Shortly afterwards, Iylia submitted the PLUS declare kind (you will want to submit this inside 24 hours of the incident), which will be obtained by the official web site. The stated kind means that you can enter your particulars and people of your automobile, plus an outline of the incident. A scanned copy of your IC/passport cowl, driving licence and the aforementioned police report are required, as are photographs of the broken car. The shape can later be appended with the restore invoice or bill when you get it, which Iylia did a few days later.
UPDATE : Dah dapat declare. https://t.co/zzqCPnwupi pic.twitter.com/rVnrSzJipi
— Nuriyliamalek 🇲🇾 (@nuriyliamalek) Could 21, 2024
There are some things you will want to pay attention to. Firstly, you’ll not obtain the damages instantly – it took 5 months earlier than the cash was banked into Iylia’s account in late Could – so you’ll in all chance have to both pay for the restore your self or make an insurance coverage declare first. In some instances, it might be faster to contact the contractor on to make the declare, as they are going to typically be insured towards such incidents.
You may additionally not be reimbursed the total quantity of the restore, as PLUS itself advised Iylia when she referred to as. She did, nonetheless, ultimately obtain the precise quantity of the windscreen substitute price, which amounted to over RM6,000.
Buat yang tanya, “Kalau kena barang jatuh dari lori atau kereta depan dapat tak declare?”
Tidak.
April baru ni sekali lagi kena dekat freeway. Ada besi dari kereta depan melantun kena kereta. pic.twitter.com/axrMcoV5fO
— Nuriyliamalek 🇲🇾 (@nuriyliamalek) Could 21, 2024
Do even be warned that whilst you can declare damages ensuing from highway particles, you gained’t be reimbursed if it got here from the automobile instantly forward of you, as Iylia herself came upon when her automobile was hit by a metal bar in April. PLUS rejected her declare the second time round, telling her that they’d solely honour the declare if the corporate discovered it had not correctly inspected the freeway earlier than the incident.
Lastly, the directions listed above solely apply for highways operated by PLUS. For different highways, you’ll have to contact their respective concessionaires for data on claims.
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