Automobile insurance coverage corporations have been placing clients by it these days. Ever rising prices of doing enterprise have brought about insurance coverage corporations to enhance charges or outright make it laborious to get lined. Others are taking issues a bit additional to get extra money out of shoppers. Take Progressive, who added a driver to a person’s insurance coverage who he says doesn’t exist, which additionally elevated his premium.
CBS Information reported on the unusual scenario involving 31-year-old Ed Fan out of Denver, Colorado. Fan advised CBS he’s single, lives alone and is the one person who drives his 2019 Jeep Wrangler. But his insurance coverage service Progressive not too long ago added one other, unknown driver to his coverage, which he says elevated his six-month premium by $312.
“I do not know” who the supposed new driver was, mentioned Fan. “I’m the one driver on my automobile,” he mentioned.
He repeatedly known as and emailed Progressive, making an attempt to get them to take away the costs — and the unknown particular person — from his auto insurance coverage coverage.
“It does seem the burden falls on me to show this particular person doesn’t exist and isn’t associated to me or drives my automobile,” mentioned Fan, who mentioned he was caught off guard by Progressive’s assertions that he needed to pay for an additional licensed driver in his dwelling, driving his Jeep.
“I didn’t even know they might to that,” he mentioned.
Fan isn’t alone. CBS Information says on-line boards produce other Progressive clients complaining about the identical factor taking place to them: regardless of being the one driver on their insurance policies, Progressive added a random driver, rising their premium. CBS says one lady wrote that Progressive had added her “ex husband, my brother, my God daughter and son” to her coverage regardless of her not having had contact with any of them for over a 12 months. The corporate added a $1,700 payment to her coverage in consequence.
A Reddit put up from 2022 detailed one other Progressive insurance coverage buyer asking for recommendation after the corporate added two drivers to their coverage, one among which was 16 and drove up their premium $300. One of many replies from a former USAA insurance coverage agent defined that what’s taking place known as “driver discovery.” From Reddit:
So what Progressive did known as “Driver discovery” Insurance coverage corporations examine public data occasionally to see if there are a number of individuals (of driving age) at an deal with, and sometimes they ship you a letter stating that since they found a possible driver at your deal with, they might have so as to add them to your coverage, except you name and clarify why you haven’t added them.
Principally, because the New York state insurance coverage dealer Bruce Swicker defined to CBS, insurance coverage corporations are assuming issues till you clarify in any other case. “If they’re within the family, the belief is that sooner or later since they’ve entry to the automobile that they could very effectively drive it.” Individuals transfer or info adjustments and lots of usually neglect to replace their insurance coverage. This causes what’s identified within the business as “premium leakage,” which is outwardly an enormous downside for the business, costing over $10 billion yearly.
As for Fan, it took weeks of backwards and forwards and a criticism filed with Colorado’s insurance coverage regulators, however Progressive lastly eliminated the unknown driver and the premium cost. Fan nonetheless needed to signal a doc saying that he didn’t know the one that they mentioned lived with him. And the corporate wasn’t precisely forthcoming with how they obtained the data on this different “driver.” CBS Information says the corporate didn’t say the place they obtained the data from nor did they deal with different situations of this taking place.
…in a press release to CBS Information Colorado, Progressive didn’t specify the place their details about a ‘hidden driver’ in Fan’s home got here from or why that identify was added to his coverage. The corporate didn’t deal with different, related complaints CBS Information Colorado shared with the corporate. Ron Davis, with Progressive Insurance coverage’s public relations division, as a substitute reiterated the businesses’ procedures for insurance coverage candidates.
“…We additionally commonly evaluate info from third-party sources about people who probably reside within the family and ought to be added to energetic insurance policies,” wrote Davis. “When info is discovered, we contact the policyholder to confirm the data. Figuring out potential lacking driving-age family members/drivers and dealing with the client is necessary.”
