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Nicole Jones contacted different Kia Telluride Complaints Fb Group members, asking if anybody else had skilled the motive force’s seat getting caught within the again place. Not solely is the seat not transferring again to its beforehand saved settings, however the programmed button additionally doesn’t reply. In her submit, she states,
“Is Anybody having points with the seat getting caught within the again place, Which means it doesn’t transfer again as much as your saved settings? The programmed button on the door would not work both. The supplier stated nothing was improper, and Kia would not repair it until it may very well be recreated whereas on the dealership. I can not attain the pedals to drive it there when the seat isn’t working since that’s what I used to be informed to do.” She additionally took a video, hoping it proved she was not mendacity. Nicole additionally talked about it was a 2023 SX X-line with 21,000 miles, so this might be nicely inside any guarantee obligations.
Other than the impracticality of being unable to drive as a result of they can not attain the pedals, there are additionally security dangers. These embrace driver management. The shortcoming to regulate their seating can stop the motive force from sustaining applicable car management, growing the danger of an accident. It additionally poses a hearth hazard. Steady motor operations due to misaligned switches might result in instances of overheating or potential hearth, thereby endangering passengers. Failure to handle the issue can also additional exacerbate the potential for accidents.
Reported instances of Energy Seat Malfunctioning
Many Telluride homeowners have beforehand reported instances the place the motive force’s seat turned caught in a again or reclined place. A Kia Telluride proprietor shared an expertise in a discussion board the place their driver’s seat couldn’t be moved again or ahead. Nonetheless, it was potential to make vertical changes. His car had solely coated 60,000 miles, and the dealership quoted $190 to diagnose the issue. In one other case involving a 2024 Telluride, the proprietor reported erratic seat actions the place the seat randomly pinned them in opposition to the steering wheel.
Their dealership claimed it was due to unfastened wires and really useful a job costing over $2,500. Seat malfunctioning isn’t remoted to Telluride, although. A Kia Stinger proprietor reported that their passenger seat had turn into caught after being moved ahead for cleansing functions. Regardless of varied makes an attempt to unravel the issue, together with utilizing a rubber mallet or lubricating the rail, the seat remained in place.
Dealership and Producer Tasks
Whereas the producer provides the framework for dealing with defects, the dealerships are the primary choice for customer support and total upkeep. So, the dealership mustn’t dismiss buyer complaints, as was the case this time. They’re additionally not allowed to impose enormous diagnostic charges for issues linked to a identified defect. In conditions the place the defect must be recreated earlier than guarantee protection applies, the technicians on the dealership need to make cheap efforts to diagnose the issue versus leaving the burden on the consumer. The duty can be on the producer.
Like all producers, Kia has an obligation to make, design, and promote automobiles that meet efficiency requirements. They have to additionally examine a problem if a number of people have reported an issue. They have to examine the defect to find out the foundation trigger and assess if it’s a security hazard. If it’s a legitimate subject, they might cowl the restore value or subject a recall whereas offering a substitute. There have been earlier instances the place Kia, following investigations, needed to recall their automobiles. The latest case was in 2022, the place they recalled 462,000 Tellurides on account of hearth danger.
Nicole’s issues in regards to the seat positioning are legitimate primarily based on the video and photographic proof supplied. Therefore, Kia and its dealership have an moral and authorized obligation to handle the difficulty. That is enforced by the NHTSA and state shopper safety legal guidelines, which even provide recourse for purchasers with unaddressed malfunctions.
Picture supply: KIA Telluride Complaints Fb Group and Kia.com Stock
Nicholas Muhoro is an automotive journalist masking automobile information and has a decade of expertise sharing working at HotCars and TopSpeed. You’ll be able to observe Nicholas on X and on LinkedIn to remain in contact and observe his information protection at Torque Information.
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